Privacy Policy

1. General Provisions

1.1. This Privacy Policy describes how SIA “SPĒKA NORA”, reg. No. 40203483617, legal address: Ābolu iela 6, Ikšķile, Ogres Municipality, LV-5052 (hereinafter - the “Data Controller”) obtains, processes, and stores personal data that SIA “SPĒKA NORA” collects from its customers and persons who visit the website (hereinafter - the “Data Subject” or “You”).

1.2. Personal data means any information relating to an identified or identifiable natural person, i.e. the Data Subject. Processing means any operation related to personal data, such as collection, recording, alteration, use, viewing, deletion, or destruction.

1.3. The Data Controller complies with the data processing principles set out in applicable legislation and can confirm that personal data is processed in accordance with the legislation in force.

2. Collection, Processing, and Storage of Personal Data

2.1. The Data Controller collects, processes, and stores personally identifiable information primarily through the online store website and email.

2.2. By visiting and using the services provided through the online store, You agree that any information You provide is used and managed in accordance with the purposes set out in this Privacy Policy.

2.3. The Data Subject is responsible for ensuring that the submitted personal data is correct, accurate, and complete. Deliberate submission of false information is considered a violation of our Privacy Policy. The Data Subject must immediately notify the Data Controller of any changes to the submitted personal data.

2.4. The Data Controller is not liable for losses caused to the Data Subject or third parties as a result of falsely submitted personal data.

3. Processing of Customers’ Personal Data

3.1. The Data Controller may process the following personal data:

3.1.1. First name, surname

3.1.2. Date of birth

3.1.3. Contact information (email address and/or telephone number)

3.1.4. Transaction data (purchased goods, delivery address, price, payment information, etc.)

3.1.5. Any other information submitted to us while using the services and purchasing goods offered on the website or when contacting us.

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation:

a) the data subject has given consent to the processing of their personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which the controller is subject;

f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests, fundamental rights, and freedoms of the data subject which require protection of personal data, especially where the data subject is a child.

3.4. The Data Controller stores and processes the personal data of the Data Subject as long as at least one of the following criteria exists:

3.4.1. the personal data is necessary for the purposes for which it was received;

3.4.2. the Data Controller and/or the Data Subject may exercise their legitimate interests in accordance with external laws and regulations, such as submitting objections or bringing, pursuing, or defending legal claims in court;

3.4.3. there is a legal obligation to retain the data, for example under the Accounting Law;

3.4.4. the Data Subject’s consent to the relevant processing of personal data remains in force, provided that no other lawful basis for processing personal data exists.

Once the circumstances referred to in this section cease to exist, the retention period for the Data Subject’s personal data also ends, and all relevant personal data is irreversibly deleted from computer systems and electronic and/or paper documents containing such personal data, or such documents are anonymized.

3.5. In order to fulfill our obligations to You, the Data Controller has the right to transfer Your personal data to cooperation partners and data processors who perform the necessary data processing on our behalf, for example accountants, courier services, and others. Payment processing is provided by the payment platform makecommerce.lv; therefore, our company transfers the personal data required for payment execution to the platform owner Maksekeskus AS.

Upon request, we may transfer Your personal data to state and law enforcement authorities in order to defend our legal interests where necessary, including by preparing, submitting, and defending legal claims.

3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

4. Rights of the Data Subject

4.1. In accordance with the General Data Protection Regulation and the laws of the Republic of Latvia, You have the right to:

4.1.1. access Your personal data, receive information about its processing, request a copy of Your personal data in electronic format, and request the transfer of such data to another controller (data portability);

4.1.2. request correction of incorrect, inaccurate, or incomplete personal data;

4.1.3. erase Your personal data (“to be forgotten”), except where the law requires retention of the data;

4.1.4. withdraw the consent previously given for the processing of personal data;

4.1.5. restrict the processing of Your data - the right to request that we temporarily stop processing all of Your personal data;

4.1.6. lodge a complaint with the Data State Inspectorate.

You may submit a request to exercise Your rights by sending it electronically to the Data Controller’s email address or by post to the legal address:

SIA “SPĒKA NORA”, Ābolu iela 6, Ikšķile, Ogres Municipality, LV-5052.

5. Final Provisions

5.1. This Privacy Policy has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), as well as the applicable laws and regulations of the Republic of Latvia and the European Union.

5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time. Amendments take effect upon publication on the company website.